1. General Provisions

These Terms and Conditions of Business (hereinafter: Terms) govern the contractual relationship between the service provider and the user (hereinafter: guest, customer, client) who books, reserves or purchases any service (a guided experience, boat trip, tour or other tourism service on the Ljubljanica River) from:

‍Provider details:
‍Company name: Erik Fras s.p.
Registered address: Ulica Stanka Volka 1, 6215 Divača, Slovenia
Registration number: 9985138000
Tax number: 43807895 VAT status: Not liable for VAT (Article 76a of the Slovenian VAT Act, ZDDV-1)
E-mail: info@riverclubljubljana.com
Bank account (IBAN): SI56 0201 9347 1058 874

By making a booking, making a payment, or taking part in an experience, the guest confirms that they have read and agree to these Terms.The provider reserves the right to amend these Terms.

The version of the Terms published on the website at the time of booking shall apply to that booking.

2. Services

The provider organizes and carries out experiences on the Ljubljanica River, including but not limited to guided boat trips, sightseeing tours of Ljubljana by water, themed excursions, and similar tourism services (hereinafter: the experience). The specific content, duration, meeting point, price and maximum number of participants for each experience are set out in the experience description on the website or in the offer sent to the customer.

The provider reserves the right to adjust the course, route or duration of an experience due to weather conditions, river water levels, safety considerations or force majeure, and will notify the customer in advance where possible.

3. Booking and Conclusion of Contract

3.1 A booking may be made via the website, e-mail, phone or another agreed communication channel. All orders/bookings are processed through our external booking system, secure.ez-booker.com.

3.2 A booking becomes binding once:the customer receives written (e-mail) confirmation of the booking from the provider, anda deposit or full payment has been made in accordance with Section 4 of these Terms.

3.3 The customer is responsible for the accuracy of the information provided (name, surname, contact details, number of participants, and any special circumstances — e.g. children, persons with reduced mobility, pregnancy, health restrictions). The provider is not liable for consequences arising from incorrect information provided by the customer.

4. Price and Payment

4.1 Prices for experiences are published on the provider's website. The provider is not liable for VAT (Article 76a ZDDV-1), so VAT is not charged on invoices.

4.2 Payment is made via the booking system secure.ez-booker.com.

4.3 The provider may require a deposit at the time of booking, with the remaining balance due no later than 1 days before the experience, or on-site before the start of the experience, unless otherwise agreed.

4.4 If payment is not made within the agreed deadline, the provider reserves the right to cancel the booking.

5. Cancellation, Changes and Refunds (by the Customer)

5.1 The customer may cancel or change a booking free of charge no later than 24 hours before the scheduled date, by notifying the provider in writing (e-mail) or by phone.

5.2 If the experience cannot be carried out for reasons attributable to the provider (e.g. weather conditions, water levels, safety considerations, technical failure of the vessel), the provider will offer the customer either:an alternative date, ora full refund of the amount paid.

5.3 The provider reserves the right to cancel a scheduled group experience due to an insufficient number of registered participants, and will notify the customer no later than 4 hours before the scheduled start.

6. Conduct of the Experience and Guest Obligations

6.1 Guests must arrive at the meeting point on time, generally at least 20 minutes before the scheduled start. Late arrival may result in the experience being shortened or cancelled without a right to a refund.

6.2 Guests must follow the instructions of the guide/skipper regarding safety, conduct on board, and the course of the experience. The provider may terminate the experience early for safety reasons or due to a guest's inappropriate behaviour, without a right to a refund.

6.3 The experience is not suitable for persons under the influence of alcohol or prohibited substances that may endanger their own safety or that of others; the provider may refuse participation to such persons.

6.4 Participation of minors requires the presence, or written consent, of a parent or legal guardian, as specified in the description of the relevant experience.

6.5 Wearing a life jacket is mandatory where required by applicable regulations or by the instructions of the skipper/guide.

7. Liability and Limitation of Liability

7.1 Guests take part in the experience at their own risk, in accordance with the instructions of the provider's staff. The provider maintains appropriate safety equipment and qualified staff in accordance with applicable navigation safety regulations.

7.2 The provider is not liable for damage arising from:a guest's failure to follow staff instructions,a guest's negligent or careless conduct,a guest's medical condition that was not disclosed prior to the experience,force majeure (weather conditions, flooding, government measures, etc.).

7.3 The provider recommends that guests arrange appropriate insurance (accident, travel) prior to participation, where they consider it necessary.

7.4 The provider's liability is in all cases limited in accordance with applicable Slovenian law.

8. Complaints and Consumer Rights

8.1 For contractual relationships with consumers (natural persons acquiring goods/services outside the scope of a commercial activity), the provisions of the Slovenian Consumer Protection Act (ZVPot-1) apply.

8.2 Any complaint regarding the performance of an experience must be submitted in writing to email address no later than 2 days after the experience took place. The provider undertakes to respond to the complaint within a reasonable period, generally within 8 days.

8.3 For consumers who conclude a contract (booking) at a distance (e.g. via the website), the Consumer Protection Act may in certain cases provide a 14-day right of withdrawal; however, as experiences on the Ljubljanica River are generally services tied to a specific date or period of performance (leisure services), this right may not apply under the law — in such cases, the cancellation provisions in Section 5 of these Terms apply.

8.4 A consumer may also propose out-of-court dispute resolution with a provider listed by the Slovenian Ministry of Economy, or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

9. Photographs and Video Recordings

During the experience, the provider may take photographs and video recordings for its own promotional purposes (e.g. publication on the website and social media). Guests who do not wish to be photographed, filmed, or appear in such material must inform the provider's staff (verbally or in writing) before the start of the experience.

Details on the processing of personal data are set out in the Privacy Policy.

10. Protection of Personal Data

The processing of guests' personal data is carried out in accordance with the Privacy Policy, which forms an integral part of these Terms and is available on the provider's website.
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11. Force Majeure

The provider is not liable for failure to perform, or delay in performing, its obligations where this is caused by circumstances of force majeure (e.g. extreme weather conditions, flooding, epidemics, government measures, strikes, etc.) that the provider could not have foreseen, prevented, or avoided.

12. Dispute Resolution and Jurisdiction

These Terms, and all relationships between the provider and the guest, are governed by the law of the Republic of Slovenia. The parties will make reasonable efforts to resolve any dispute amicably. If this is not possible, the competent court in the Republic of Slovenia shall have jurisdiction.

13. Final Provisions

These Terms take effect on the date of publication on the provider's website and remain in force until revoked or replaced by an updated version.

Last updated: 10.09.2026